Stakeholder management is likely the most challenging task you could be dealing with as an IT leader or a CIO. This task requires an understanding of which core IT services your key business stakeholders are satisfied or not satisfied with and why.
Due to many factors, it’s difficult to obtain meaningful insights from the key business stakeholders so we often cut corners and resort to opinions rather than facts. This means, that actual business satisfaction with IT services isn’t well understood and there is a risk of IT failing to meet business needs. It also means that IT resources aren’t utilised effectively, and time and money is wasted because IT isn’t working on the right things.
According to the Info-Tech Research Group study, only 16% of organisations have stakeholders who are satisfied with IT.
The Problem:
- Stakeholder relationships, specifically with executives, are difficult and time consuming.
- IT departments use ineffective ways of collecting feedback from their stakeholders. They don’t have the time or resources to build a thorough and insightful survey in-house.
Our Solution:
- Measure the satisfaction of your key decision makers and identify dissatisfied stakeholders (report example).
- Find out what is important to the business and steer IT in the right direction (report example).
- Measure the business impact of security practices to ensure they are appropriate. Pinpoint which areas of security cause the most business pain and adjust them accordingly (report example).
- Move beyond opinion and get to the facts to build an accurate IT strategy (report example).
- Identify how IT capacity constraints effect the business, providing a strong case for budgetary increases (report example).
We can help you…
- Formalise the feedback you get from business unit leaders and get deep insight into which core services they are satisfied or not satisfied with and why.
- Prove when a lack of IT resources is negatively impacting the business to change the conversation from “IT needs…” to “the business needs…”.
- Understand what kind of support from IT is needed to satisfy which stakeholders.
Service Overview:
CIO Business Vision Diagnostic is a low effort and high impact service that will help CIOs understand the direction IT should be moving in, and how you can enable the business to achieve its goals.
The process is simple: provide a list of key business stakeholders within your organisation and we will craft a survey that will be sent via email to them. Once completed, we will generate a report and present it to you.
The results of this Diagnostic survey will provide insight into how IT is enabling the business to achieve business goals, how IT can better align with corporate objectives, and where IT services can be improved to create efficiencies and meet stakeholder needs.
Frequently asked questions:
What IT issue does CIO Business Vision solve?
Stakeholder management is done with opinions, not facts.
Audience
CIO, Business Relationship Manager
When is the Right Time for the CIO Business Vision Diagnostic?
- When the CIO/IT Leader is new to their role.
- Before entering budget discussions.
- Before entering strategic planning discussions.
- Before and/or after a merger or acquisition.
- Before undertaking major IT changes.
- To put a systematic annual process in place.
Who does this go out to?
Business leaders (manager and above) outside of IT
How long will it take for participants to complete the survey?
10-15 minutes
How many questions are there?
28 questions
What is the target participation rate?
70-75%
Are anonymous results available?
Yes
How is the survey invitation sent?
CISO FOR HIRE sends uniquely addressed survey links via email to identified participants
What preparatory documents are required?
- Participant list
- Reviewed questions
- Reviewed invitation
Can I customise the questions?
Yes, but we cannot remove questions or change their core meaning
Is benchmarking data available?
Yes
Is there a built in year-over-year comparison?
Yes
Thinking your organisation is sufficiently protected against security threats isn’t good enough – You need to know.
